Library Assistant II - Access Services

Library Assistant II

Access Services

Kent Library

12 month position, 30 hours/week

 
  
 Kent Library's Access Services provides student, faculty, staff and community guest user services. The Library Assistant works closely with other unit staff to provide excellent user services. The assistant trains and supervises student employees. The assistant also shares responsibility for multiple unit activities such as resource sharing, reserves, managing library collections, creating statistical reports and other duties as assigned.
 
 The Library Assistant II ensures safe and secure spaces for users, staff and library collections. The assistant is responsible for opening, staffing, and closing the building, and for user and staff safety and security during regular and extended hours. During inclement weather, this unit may be the only presence in the library, providing users physical access to library services, resources and facilities. The assistant is expected to work the following shifts during Fall and Spring semesters:

• Two evenings a week, 1:30 pm – 11:00 pm (Monday–Thursday)
• One afternoon/evening shift a week (2:30pm–8:00pm)
• Every other weekend (Saturday 11:30am–5:00pm; Sunday 12:30pm–11:00pm) 
• The last two weeks of fall and spring semesters, the assistant works an adjusted schedule and closes the building, possibly as late as 2:00 am during winter intersession, summer, and holidays, the assistant maintains a 30-hour work week, daytime schedule, with some Sunday afternoon hours. 
    
  Primary Responsibilities

• Provide one-on-one information, collection, directional and other assistance to students, faculty, staff and community guests
• Ensure the safety and security of library users, materials and spaces
• Train, supervise and evaluate student employees
• Process, maintain and update reserves, resource sharing and interlibrary loan materials
• Create, update and maintain security of library user records
• Share responsibility for collecting, collating and distributing library statistics
• Assists in library collection maintenance
• Shares responsibility for determining, implementing and documenting Access Services policies and procedures
• Assist users and coordinate with the University's Department of Public Safety in emergency situations

• High school diploma or GED
• Demonstrated experience with, and an understanding of, excellent customer service
• Knowledge of Microsoft Office Word and Excel
• Demonstrated ability to work well under pressure in challenging situations
• Excellent interpersonal, verbal and written communication skills
• Demonstrated ability to work well both independently and as a member of a team
• Available to work evenings and weekends during the semester, and daytimes during intersession, when class is not in session and summers
• Ability to move throughout the building often and transport 30 pounds daily with or without accommodation