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Library Assistant I/II (Circulation)

City of Murrieta
Full-time
On-site
California, United States
$21.85 - $29.31 USD hourly

Description and Essential Functions

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The City of Murrieta is accepting applications for the position of Library Assistant I/II to fill one (1) current vacancy within the Murrieta Public Library. 


  • There is one (1) Library Assistant I/II full-time/benefitted position in the Circulation Department.

The ideal candidate will play a key role in supporting the daily operations of the Circulation Department at the Murrieta Public Library, demonstrating a strong commitment to customer service for both patrons and staff. The eligibility list established through this process may be used to fill current and/or future vacancies in this classification for up to one (1) year.

DEFINITION
Under general supervision, provides varied and complex customer service support for library operations and programs, including circulation, collections, technical services, and program support; participates in activities of a specialized library function; provides direct service and assistance to library patrons; and performs related work as required.
 
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from assigned supervisory or management staff. Exercises functional direction over and provides training to part-time and volunteer staff.
 
CLASS CHARACTERISTICS
Library Assistant II - This is the fully qualified journey-level classification in the Library Assistant series. Positions at this level are distinguished from the Library Assistant I level by performing the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.
 
ESSENTIAL FUNCTIONS

  • Checks library materials in using an automated system; assists patrons with the check-out process and use of automated materials handling terminals; manually checks materials out as needed
  • Empties bins, checks library materials in, and sorts for shipment, re-shelving, or maintenance
  • Registers new patrons; explains library procedures and policies; issues library cards and updates patron account records
  • Collects and records fines and fees; uses discretion in resolving fee and fine disputes
  • Investigates and resolves patron accounts issues; notifies patrons of holds, missing, damaged, or overdue materials, and related account issues
  • Processes holds from and for libraries and maintains hold shelf; assists patrons locating materials on hold
  • Participates in opening and closing facilities, including preparing and closing register cash drawer
  • Assesses problems to determine if materials need mending, to be put into lost and found, or to be returned to another library
  • Answers a variety of telephone calls involving item renewals and requests, hours, directions, and library events
  • Instructs patrons on organization and use of the library services, computer equipment, and software applications
  • Performs specialized circulation functions such as resolving audiovisual equipment and material problems and periodicals collections maintenance
  • Assists with library programming, including conducting classes, clubs, and special events, making presentations, and conducting storytelling sessions
  • Participates in community events and outreach activities
  • Prepares signs, flyers, reading lists, and other informational materials
  • Prepares library exhibits and displays
  • Performs a wide variety of clerical duties to support library operations, including filing, preparing records and basic reports, and cashiering duties
  • Maintains accurate and detailed records, verifies accuracy of information, researches discrepancies, and records information
  • Interprets and applies library policies and procedures for patrons and staff; accesses and retrieves information for library patrons and staff as requested
  • Participates in meetings, committees, or projects intended to enhance services or promote consistent policies and procedures across the department
  • Participates in professional meetings, workshops, and conferences and continuing education programs as appropriate
  • May exercise functional and technical direction over assigned part-time and volunteer personnel
  • Observes and complies with all City and mandated safety rules, regulations, and protocols
  • Performs other duties as assigned

Minimum Qualifications

EDUCATION AND EXPERIENCE
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

  • Library Assistant I/II - High School Diploma or equivalent (GED)
  • Library Assistant II - Three (3) years of experience performing circulation, collections, and/or program support in a library equivalent to that of a Library Assistant I with the City of Murrieta.

LICENSES AND CERTIFICATIONS
  • Possession of or ability to obtain and maintain a valid California Driver's License or other means that would allow for the ability to commute to meetings, conduct site visits, and attend other special events throughout the county may be required at the time of hire

Knowledge, Skills and Abilities / Physical Demands and Environmental Conditions

KNOWLEDGE OF
  • Applications of automated library circulation system
  • General principles of public library services and programs
  • Library classification and cataloging, and bibliographic terminology and practices
  • Basic principles and practices of data collection and report preparation
  • Principles, practices and techniques of public relations, community outreach and service promotion
  • Principles of providing functional direction and training
  • Applicable Federal, State, and local laws, codes, and regulations, including administrative policies and procedures
  • Record keeping principles and procedures
  • City and mandated safety rules, regulations, and protocols
  • Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff
  • The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
  • Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed
 
ABILITY TO
  • Respond to and effectively prioritize a high volume of requests for service
  • Schedule and coordinate projects; set priorities; adapt to changing priorities
  • Perform routine clerical work, including maintenance of appropriate records, mathematical calculations, and compiling information for reports
  • Plan, organize, and inspect the work of assigned part-time staff and volunteers
  • Prepare clear, effective, and accurate reports, correspondence, and other written materials
  • Establish and maintain a variety of filing, record keeping, and tracking systems
  • Work nights and weekends as assigned
  • Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed
  • Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments
  • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines
  • Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks
  • Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax
  • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work
 
PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing and walking between work areas may be required and climbing and descending ladders. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information, and climb ladders to hang displays or decorations. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds.
 
ENVIRONMENTAL CONDITIONS
Employees work primarily in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may be exposed to fumes, dust, or allergens. Employees may be exposed to vermin, insects, and parasites. Employees may be exposed to biologic/infectious agents in the form of bodily fluids in building restrooms. Employees may also work outdoors during special events and are exposed to cold and hot temperatures. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures. Employees are required to work night and weekend shifts on a rotating basis or as needed.

Supplemental Information

APPLICATION PROCEDURE
A City application form and resume must be submitted online. Applicants can apply online at www.MurrietaCA.gov.
 
SELECTION PROCESS
Candidates must clearly demonstrate through their application materials that they meet the employment standards outlined above. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the position may consist of any combination of appraisal interview, performance test and writing exercise to evaluate the applicant's skill, training, and experience for the position. Successful applicants will be placed on an eligibility list. The City may also merge lists. The selected candidate(s) must successfully complete pre-employment clearances which include a pre-hire physical and Live Scan background investigation.
 
EQUAL EMPLOYMENT OPPORTUNITY
The City of Murrieta is committed to providing equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, and promotions are administered in a manner designed to ensure that employees and applicants for employment are not subjected to discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age (over 40), marital or veteran status, genetic information, gender identity, gender expression, medical condition, disability, or any other basis that is inconsistent with federal, state or local laws.

THE COMMUNITY
Located just north of San Diego County, the city of Murrieta is home to approximately 116,000 people.  Central to all of Southern California, residents of Murrieta live in one of the safest cities in the U.S. With top-ranked schools, 52 parks, and 1,300 acres of trails, it is consistently ranked the top place to live in Southwest Riverside County. Murrieta has a dynamic business environment, an educated population, and a high median income. All of these attributes support the exceptional quality of life residents enjoy and the engaged and connected community that sets Murrieta apart from the rest.

 

THE CITY OF MURRIETA ORGANIZATIONAL VALUES

Integrity

We are ethical, honest, and fair in all we do.

Public Service

We deliver responsive and caring service to our community, customers, colleagues, and region. 

Professionalism

We exemplify professionalism through our knowledge, accountability, initiative, and dedication.

Teamwork

We thrive in a positive work environment noted for collaboration, support, diversity, and balance. 

Leadership

We demonstrate leadership, guide stewardship of resources, and cultivate a vision for the future.

 

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