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Library Assistant I

City of Fitchburg
2 days ago
Full-time
On-site
Fitchburg, Wisconsin, United States
$20.81 - $23.78 USD hourly

Description


Join our team! Under the guidance of the Access Services Manager, you’ll play an essential role in keeping our library running smoothly and welcoming for all. This position supports both public and technical services through a variety of hands-on tasks — from assisting patrons at the circulation desk to ensuring materials are organized and accessible. If you’re friendly, detail-oriented, and enjoy helping others, this is the perfect opportunity to make a difference every day.

Work Schedule:

  • Monday: 9:00 AM – 1:00 PM
  • Tuesday: 9:00 AM – 1:00 PM
  • Wednesday: 9:00 AM – 1:00 PM
  • Thursday: 9:00 AM – 1:00 PM
  • Friday: 10:00 AM – 2:00 PM
  • Every third Saturday: 9:30 AM – 6:00 PM
  • Every third Sunday: 1:00 PM – 5:00 PM



Responsibilities

Essential Functions:
  • Provides excellent customer service to patrons asking directional, reference or technical questions.
  • Communicates and enforces library policies and procedures
  • Assists customers of all ages related to use of library materials and library equipment.
  • Registers new users.
  • Updates circulation and patron records.
  • Sorts and processes library materials returned by patrons and in the SCLS delivery.
  • Pulls titles from the shelves requested from other libraries.
  • Processes and shelves holds.
  • Performs clerical functions as assigned.
  • Shelving of library materials, as needed.
  • Other duties as assigned.

Minimum Qualifications

Education and/or Experience Requirements:
  • High school diploma or equivalent required.
  • Customer service experience required.
  • Fluency in Spanish desirable.
 
Licenses, Certifications, etc.
  • None
 

Special Requirements

Knowledge, Skills, and Abilities:
  • Ability to understand and perform assigned library procedures and apply library policy.
  • Strong customer service skills.
  • Ability to work independently.
  • Knowledge of basic computer functions.
  • Attentive to details and strives for accuracy.
  • Knowledge of office procedures.
  • Ability to perform basic math skills.
  • Ability to understand and follow verbal and written instructions.
  • Ability to work quickly and efficiently.
  • Ability to maintain adequate attendance. 
  • Ability to establish and maintain effective working relationships with City elected and appointed officials, employees, and the general public.
  • Ability to work with culturally diverse individuals and groups.
 In evaluating candidates for this position, the City may consider a combination of education, training, and experience which provides the necessary knowledge, skills and abilities to perform the essential duties of this position.

Your unique experiences matter to us, even if they don’t align perfectly with every requirement listed. We recognize that skills come from diverse paths, and we value what makes your journey special. If this role inspires you, we encourage you to apply!

Physical Demands: Moderate Work: Must be able to lift up to 30 pounds and push or pull a cart weighing up to 150 pounds or more. Must be able to bend, stoop, lift, or stand for prolonged periods of time. Must be able to use a computer for long periods of time.
 
Work Environment: Inside: Protection from weather conditions but not necessarily from temperature changes. Inside work 95% of the time and outside work 05% of the time.