Under the direction of an assigned supervisor, perform general clerical work in support of the various sections of the library; check materials in and out of the library; provide general and technical assistance to library patrons.
Perform general clerical work such as typing, duplicating, entering information into computer, processing incoming mail and maintaining various files and records; answer telephones and direct callers to appropriate personnel; take and relay messages as appropriate; record and maintain various statistics on library usage.
Check out books and other library materials; receive and process returned materials; inspect condition of materials returned; sort incoming books and prepare book carts; renew materials by phone.
Assist in the processing of library materials; evaluate and maintain orderliness of shelved materials; pull and route materials in need of mending, binding, repairing or discarding; clean and repair materials as directed; glue, re-label or tape books as needed.
Issue library use cards; explain the policy for the library card; contact patrons with overdue library materials; receive and receipt overdue fines; count and record cash received.
Provide general and technical assistance to library patrons; instruct and aid patrons in the use of various library equipment; assist patrons in the use of computer indexes; answer reference and directional questions.
Maintain records of periodical subscriptions; check in new periodicals and prepare for display or introduction to the library collection; route specific periodicals to designated personnel and departments.
Operate a variety of equipment including a copier, microfilm reader, intercom system, television and library security system.
Train and provide work direction to student assistants; assist other library personnel as directed. Assist with inventory of library book collection and supplies as assigned.
Perform related duties as assigned.
Any combination equivalent to: graduation from high school and one year of general clerical experience.
Important Instructions
KNOWLEDGE OF:
Telephone techniques and etiquette.
Operation of standard office equipment including a computer and data entry techniques.
Basic record-keeping techniques. Correct English usage, grammar, spelling, punctuation and vocabulary.
Oral and written communication skills.
Interpersonal skills using tact, patience and courtesy.
Basic math.
ABILITY TO:
Perform a variety of routine clerical duties.
Answer phones and greet the public courteously.
Make routine math calculations.
Operate a computer terminal and enter data.
Maintain routine records.
Complete work with many interruptions.
Understand and follow oral and written instructions.
Learn basic library methods, procedures and terminology.
Learn to operate a variety of equipment including a intercom system, library security system and a microfilm reader.
Learn library classification system.
Learn the location of materials in the library.
Work cooperatively with others.
Communicate effectively both orally and in writing.