Library Assistant - Hourly Substitute

• Creates a welcoming environment for all customers, volunteers, and staff that fosters equity, diversity, and inclusion by seeking to understand, respect, and value individual differences.
• Demonstrates tactful and conscientious service to people of all ages, races, abilities, cultures, and genders.
• Assists customers with information seeking, navigation of collections, and other information resources including digital resources.
• Provides customer assistance with computer use and digital technologies including tablets, printers, scanners, and projectors. Provides assistance with digital file management including uploading and downloading files.
• Provides readers’ advisory to all ages and types of readers.
• Circulates the library floor regularly while performing other work duties in order to proactively assist customers.
• Maintains relevant and attractive displays of library materials.
• May assist with public programs under the direction of a supervisor.
• Shelves library materials as needed.
• Maintains tidiness in public spaces and within collections.
• May train for and provide services to all libraries.
• May perform PIC (Person in Charge) duties.
• Helps to maintain safety, security and healthy environments in the library. Responds to facility hazards and emergencies according to protocols.
• Stays current on Poudre Libraries policies, processes, procedures, events, and technologies required to perform work duties. Participates in training and continuing education as needed.
• Performs other duties as assigned.

• Must possess excellent customer service experience and skills, including deescalating difficult patrons and navigating occasional volatile situations.
• Must possess excellent communication skills; ability to communicate effectively and appropriately with a diverse population, co-workers, and supervisor.
• Knowledge of contemporary books, authors, media, and information sources is desirable.
• Knowledge of developmental stages of children and teens is desirable.
• Experience working with children and teens is desirable.
• Ability to use a variety of digital technologies and applications including Internet, email, file management, digital resources, and digital applications.
• Ability to operate and perform basic troubleshooting of digital tools including PCs, tablets, smartphones, keyboards, scanners, printers, projectors, and connecting cables.
• Ability to provide clear guidance and appropriate help to customers with technology-based questions and needs.
• Ability to creatively solve problems, negotiate, and handle stressful situations in a positive manner.
• Ability to fluctuate between multiple tasks and duties throughout the scheduled shift.
• Ability to work independently and as part of a team.

• High school diploma or equivalent (e.g. GED) is required.
• Bachelor's degree from an accredited college or university is desirable.
• Minimum of one year of library, education (e.g. teaching), or customer service experience is required.

• Ability to read, speak, and communicate in English fluently is required.
• Ability to read, speak, and communicate in Spanish fluently is desirable.
• Conversational ability in other languages is desirable.

• Work primarily in a public library environment and sometimes in community settings.
• The demands on the visual sense are very high.
• Regularly sit, stand, walk, use hands to handle or feel, lift and/or move up to 10 pounds, talk and hear.
• Regularly reach, lift and move arms above shoulder level.
• Occasionally push moveable carts weighing up to 150 pounds.
• Occasionally lift and/or move materials weighing up to 30 pounds.
• Occasionally bend, stoop, kneel, crouch, crawl climb or balance.
• Concentrate on and complete tasks in the presence of distractions.
• Regularly operate a variety of standard office equipment including a computer, laptop and/or tablet PC, telephone, e-reader, calculator, cash register, bar code reader, copy and fax machines.
• Continuous and repetitive arm, hand and eye movement.
• Moderate to loud noise levels.
• Travel to/from meetings and various locations.
• Work shifts vary and occur during all library operating hours.

Important Information

Benefits