Library Assistant - Hoquiam

The Timberland Library is seeking a Library Assistant to work at the Hoquiam Library branch. Library Assistants perform various circulation, reader advisory, and reference duties in support of community library operations for the Timberland Regional Library. This position reports to a Library Supervisor as part of a service-oriented team.

The ideal candidates will be part of a service-oriented team and should foster positive interactions with patrons, while having excellent customer service skills. They should be adaptable and proactive, with a willingness to try new things. The skills needed to be successful in this role include effective communication skills, flexibility, keen organization skills, attention to detail, the ability to work independently, and use good judgement when solving problems.

• Type:  Full-time, 40 hours per week (1.0 FTE) with benefits. Regular.  FLSA non-exempt.
• Bargaining Unit:  AFSCME Local 3758.
• Starting Pay:  The current pay range for these positions is $20.41 - $28.26 per hour, depending upon qualifications.

Class specifications are intended to provide a descriptive list illustrative of the range of duties performed by employees in the class. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. May be assigned any of the following duties:

1. Processes, sorts, organizes, and shelves library materials. Assists with maintenance of library collections.
2. Performs circulation duties including checking books in/out, processing hold requests, fees for materials, and library card applications. 
3. Provides customer service to library patrons in-person, by telephone, or electronically. This includes responding to general and reference inquiries and locating library materials. Conducts reference interviews to determine reader’s advisory and information requirements of patrons.
4. Educates and advises patrons in the use of library computers and equipment. Provides troubleshooting assistance in relation to computer/library equipment as required.
5. Understands and clearly explains library rules, policies, and procedures to the public as required and resolves patron issues as needed. May refer patrons, when needed, to other departments for assistance.
6. Maintains assigned library display areas.
7. Performs library opening/closing duties and assists in maintaining library facilities and equipment. 
8. In the absence of a supervisor will act as the person in charge. 
9. Performs clerical duties including data entry, preparing reports, processing library mail, and ordering supplies. May process/distribute departmental mail; retrieves and delivers mail to post office as required.
10. May provide assistance in monitoring the activities of volunteer and community service workers. May provide training and guidance to new personnel as directed by supervisor.
11. At the direction of a supervisor, may present and/or participate in assigned library programs, including recommending programming and performers. May assist with community outreach.
12. May participate on local and district-wide committees and perform other duties as assigned or required.

High School diploma or equivalency preferred. Two years customer service, including one year library experience; or an equivalent combination of education and experience.

Licenses, Certifications, and Special Requirements:

• Must have a valid Washington State driver's license and an acceptable driving record
• Must pass and maintain a criminal background check (per RCW 43.43).
• The ability to work evenings and weekends and to adapt to schedule changes on short notice.

• Complete Application - Please include full work history
• Attach cover letter ONLY.
• For positions requiring an MLIS you may attach the degree and State of Washington Librarian Certificate. This is not a required application attachment, but must be documented prior to official employment with TRL.
• Please note: Failure to follow the application instructions above may lead to disqualification.

Employees are expected to demonstrate the following qualities at all times:

• Establish and maintain effective working relationships with internal staff, outside organizations, and the general public. 
• Positively reflect TRL’s mission, vision, and values to the staff and public.
• Effective organizational and time management skills, including the ability to multitask, manage multiple projects at the same time and adapt to changing priorities to meet demands of the department.
• Communicate effectively verbally and in writing.
• Demonstrate quality customer service. 
• Exhibit reliability and dependability. Demonstrate punctuality with regular and consistent attendance. 
• Demonstrate a positive attitude and flexibility.
• Work well with others, show respect, and contribute to the team.

• Knowledge of basic library terminology, practices, services, processes, policies, and procedures.
• Able to process and shelve library materials. 
• General office equipment and standard computer software applications.
• Customer service standards and procedures.
• Performing a variety of general clerical library functions.
• Providing backup assistance and performing a variety of basic circulation desk duties.
• Filing numerically and alphabetically.
• Maintaining assigned library materials and equipment.
• Establishing and maintaining effective working relationships with library staff, volunteers, patrons, and the general public.
• Reader advisory and reference methods and techniques.
• Conducting circulation, reader advisory, and reference activities.
• Utilizing library computer systems and databases.
• Community library operations, programs, and services.
• Committed to Equity, Diversity, and Inclusion.

• PC navigation skills in a Windows-based environment; ability to connect and print
• Ability to navigate, search and use web functions and software applications (i.e., time and attendance systems, online trainings, and other various work-related applications).
• Microsoft Office Suite skills (e.g., Outlook, Word, Excel) to satisfactorily complete job responsibilities

• SharePoint

• Work is performed in a standard office environment, as well as a library environment and involves regular contact with the public.
• Subject to sitting, standing, walking, bending, reaching, and lifting objects up to 40 pounds.
• Must be able to push/pull library carts and lift/carry library materials.
• May be exposed to potentially intimidating and/or unreceptive members of the public.
• May travel to other sites and locations to participate in work related assignments.

Timberland Regional Library is an intercounty public library system whose service area spans from the Pacific Coast of Southwest Washington to the Foothills of Mount Rainier, and from the Hood Canal to the mouth of the Columbia River. We serve more than 550,000 rural and urban residents through our network of 29 community libraries, 1 public kiosk and 1 cooperative library center, and strive to provide excellent service to any and all who seek us out. Our mission is to connect our diverse community to ideas, experiences, and each other.