Library Assistant

Library Assistant – Pineville
Charlotte Mecklenburg Library

“Follow your calling, Find your career.”     

Please apply by 9/23/26

Pay rate: $25.53 - $31.06

 This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.

Position Summary:
The Full-time Library Assistant delivers a high level of quality library services ensuring the provision of value-added experiences for all customers and performs routine tasks in support of the library.

Location:
Pineville Library
505 Main St #100
Pineville, NC 28134

Schedule: Full-time, benefit-eligible position with a 40-hour workweek.
Tuesdays: 11:00 a.m. – 8:00 p.m.
Mondays, Wednesdays & Thursdays: 8:00 a.m. – 5:00 p.m.
Fridays & Saturdays: 8:00 a.m. – 5:00 p.m., alternating weekly
Schedule Flexibility: Flexibility to work an additional weeknight, as needed, to meet staffing and business needs.

Essential Functions:
Promote the library’s collection and services
Perform circulation activities
Provide service desk coverage
Sort and place materials in appropriate bins for transfer
Provides research assistance to customers
Utilize integrated library systems software (Polaris)
Assist customers at service points
Assist customers with account-related questions, including library cards, holds, renewals, and account updates
Assist customers with computers, printers, copiers, and other library technology
Train and assist customers with library policies, procedures, and processes
Assist programming staff with outreach, in reach or special programs as needed
Perform shelving and weeding duties

Minimum Qualifications:
Experience: Minimum of one year of customer service experience including library or retail.
Education:   High School diploma or equivalent

Combination of relevant education and relevant experience accepted?  Yes

Preferred Qualifications:
At least three years of face-to-face customer service experience
Knowledge of integrated library systems software (IE: Polaris)
Bilingual – Spanish speaking

Knowledge, Skills and Abilities:
Knowledge of
Alpha-numeric sorting systems
Various library systems
Telephone etiquette

Skills
Technology adeptness
Excellent interpersonal and customer service skills
Excellent time management skills with attention to detail

Abilities
Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
Communication: Clearly conveying information to individuals or groups
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

Computer Skills:
Proficient in various computer applications including Microsoft Office Suite

Work Environment:
Works in an office setting with moderate noise
Will work in a setting with children and teens from neighboring schools and program attendees
Schedules will include some nights and weekends

Selection
This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations. No

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.