IT Section Manager - Business Applications Section Manager

The County of Volusia is seeking a Business Applications Section Manager for the Information Technology division. This position will be responsible for identifying, designing, and implementing innovative digital solutions that enhance government operations and improve efficiency across departments. The role involves utilizing advanced technologies to rapidly develop custom applications, streamline processes, and drive digital transformation initiatives throughout the organization.

NOTE: The selected candidate must work extended hours when needed to complete critical projects and respond to county emergencies or activations.

• Develops and maintains curricula and training records to enhance staff effectiveness through education programs, seminars, cross training, and classes.
• Participates in developing, implementing, reviewing, and updating Information Technology's overall strategic and tactical plans, goals, priorities, and missions.
• Develops and provides strategic, tactical, and operational plans for section.
• Plans, organizes, coordinates, and directs the analysis, procurement, implementation and support of computer systems and services.

• Oversees vendor selection.
• Serves as a liaison between county and outside communications, software, and computer hardware vendors.
• Ensures proper functioning of the county's computer systems and keeps hardware and software systems updated to meet organizational needs.
• Ensures the security and integrity of the county's computer systems and networks.
• Establishes operating service levels and ensures schedules are met and quality of service achieved. 
• Coordinates activities with other IT section managers to provide a consistent and efficient level of service to the County as a whole or to the various departments. 
• Develops, recommends, and maintains software and hardware standards, guidelines, and procedures for section, division, and county.
• Designs, plans, and manages complex and specialized technology and non-technology projects to include funding, staffing, resources, and project plans.
• Remains current on changes in technologies, current trends, and developments in the industry relative to section.
• Reviews and evaluates new and existing information systems and services; provides analysis to ensure operational and maintenance effectiveness, timeliness, and level of benefit.
• Analyzes present and future technology needs and issues for county departments; prepares recommendations and specifications accordingly. 
• Reviews solutions on how best to use information technology to solve business problems.
• Compiles, analyzes, and summarizes information from various sources; prepares reports on applicability of information to the county and makes recommendations.
• Develops and recommends section budgets and participates in development of the overall division budget; manages and monitors approved section budget. 
• Establishes and maintains section processes for compliance with division and countywide fixed asset tracking requirements.
• Develops and manages relationships between the County and outside agencies.
• Provides technical advice to staff, including consulting with staff on advanced coding and technical configuration of systems.
• Provide technical guidance and architectural direction to development teams while overseeing project delivery.
• Lead technical decision-making and provide hands-on guidance to engineers while managing team operations and deliverables.
• Meets with county staff, senior management, officials, and the public to explain various projects and work programs and to report on progress and issues.
• Represents the County on behalf of Information Technology in negotiations or other official functions.
• Responds to emergency situations.
• Performs other duties as assigned.
• Attends work on a continuous and regular basis.
• Responds to emergency situations.
• Must adhere to Federal, State, County and Local ordinances.
• Performs other duties as assigned.

Seven (7) years of experience in Information Systems, Business Administration, Public Administration, or related field in which three (3) of those years should be progressively responsible experience managing computer systems staff, services, and/or operations. 

OR

Bachelor’s degree in Information Systems, Business Administration, Public Administration, or related field and three (3) years of progressively responsible experience managing computer systems staff, services, and/or operations. 

A comparable amount of experience, training, or education may be substituted for the minimum qualifications.

Must possess a valid driver's license at time of hire.

 Must possess and maintain a valid Florida driver's license within 30 days of hire.

• Knowledge of effective supervisory and management practices and procedures.
• Knowledge of systems analysis and information processing.
• Knowledge of the operating characteristics, capabilities, and limitations of computing systems and related equipment for large, multi-platform sites.
• Knowledge of the complexities of a full-service Information Technology operation.
• Knowledge of computer system evaluation, selection, and implementation practices.
• Knowledge of principles, practices, terminology, and trends in information technology services. 
• Skilled in administering and managing multiple technical programs and projects simultaneously.
• Skilled in conducting needs assessments.
• Skilled in technical supervision and training of subordinate staff.
• Skilled in developing and implementing operational processes and work plans to ensure the delivery of secure and reliable information technology services.
• Skilled in addressing operational issues quickly and effectively.
• Ability to lead teams of people from different organizations as required to accomplish specific goals and overcome operational problems.
• Ability to establish and control workflow of projects through completion.
• Ability to plan, coordinate and direct activities of a group of employees with a wide range of occupational skills.
• Ability to develop and maintain procedures and policies.
• Ability to interpret and communicate user's needs and requests.
• Ability to set differing priorities in the establishment and adjustment of time schedules.
• Ability to work under, and adjust to, time constraints and strict schedules.
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, agreements, contracts, or governmental regulations.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships.
• Knowledge of computer systems' development and implementation project methodology.
• Knowledge of managing and supporting business systems (i.e., finance, human resources, time and attendance, and document management) and processes.

Mental Demands: Ability to read and comprehend technical and professional journals and manuals; letters, memos, abstracts, instructions; schematics, flow charts. Ability to perform general mathematical functions. Ability to write reports, critiques, memos, letters, instructions and procedures. Ability to speak publicly; conversant in theory and practices of discipline. Ability to analyze data and develop conclusions. Ability to identify and resolve problems. Ability to think logically and show attention to detail.

Physical Demands: Light to medium work. Ability to see, hear, talk, finger dexterity.  Ability to bend, stoop, and reach.  Ability to push, pull and/or carry up to 40 pounds.  Major visual functions are acuity, far and near, field of vision, and accommodation. Visual acuity (peripheral vision and depth perception) necessary to operate a motorized vehicle. 

Environmental Demands: Inside work.