Circulation Assistant (Internal Posting)

Northbrook Public Library seeks a Circulation Assistant

Full-time: 35 hours/week

Schedule: 

Monday, Tuesday, Wednesday, and Friday 9-5

Thursday 1-9

One rotating weekend every 4 weeks

About the Position

Are you passionate about providing exceptional service and fostering a welcoming environment in a library setting? We are seeking a dedicated and detail-oriented individual to join our team as a Circulation Assistant. In this role, you will play an integral part in our Circulation Department, ensuring a positive experience for patrons through excellent customer service and efficient handling of library materials.

A key responsibility of this position includes managing Interlibrary Loan (ILL) services. You will facilitate the borrowing and lending of materials between libraries, ensuring patrons have access to a wide range of resources beyond our local collection. This includes processing ILL requests, coordinating with other libraries, tracking shipments, and maintaining accurate records. You will also assist patrons with locating and requesting items through the ILL system and troubleshoot any issues that arise.

Under the supervision of the Circulation Manager, this position facilitates superior library service to patrons by providing Interlibrary Loan services, performing various circulation functions, and delivering outstanding customer support. Specific responsibilities will be assigned based on experience, skills, department needs, and the number of hours worked.

If you have a knack for organization, possess excellent communication skills, and enjoy working in a dynamic and collaborative environment, we encourage you to apply. Join us in making a meaningful impact on our community through the power of information and service.

Qualifications and Experience

• Strong communication and customer service skills.
• Proficiency with computers, including MS Office Suite, Google Workspace, and library systems. Preferred experience with OCLC, Find More Illinois, and Polaris LEAP.
• Ability to analyze information, solve problems, and manage time effectively.
• Familiarity with library operations, including circulation procedures, cataloging systems, and Interlibrary Loan services.
• Understanding of Interlibrary Loan protocols, including OCLC and Find More Illinois systems, request processing, and coordination with lending institutions.
• Experience handling ILL transactions, tracking borrowed and loaned materials, and ensuring compliance with library policies and agreements.
• Prior experience in a public-facing customer service role preferred.

We are seeking a wide array of candidates that encompass varied identities and abilities and encourage those who have gained skills outside of traditional education to apply. The Northbrook Public Library is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging - so if you’re excited about this position but not sure if you meet all the criteria, we encourage you to still consider applying. You may have other experiences or skills that would still make you a great candidate.

Click on links to read the job description, the library's Service Standards and learn more about our award-winning library.

About the Library and Community 

We seek candidates who share our passion for serving the people of Northbrook. The Northbrook Public Library is an Equal Opportunity Employer who values every community member and works to be welcoming and respectful of people's different identities including race, ethnicity, gender identity, socioeconomic status, sexual orientation, religion, ability, language, age, size, and more. 

The Village of Northbrook, IL has a resident population of 35,222. This highly regarded, civic-minded and well-resourced community is just 25 miles north of downtown Chicago. With excellent access to transportation, Northbrook has a vibrant business community and is headquarters to several Fortune 500 companies. Residents are attracted to the top-rated schools, access to many recreational opportunities, and its small-town charm.

This Library Journal Five Star library is a cornerstone of the community with strong public support and an operating budget of $8,600,000.  The collection includes over 250,000 physical items, with an annual circulation of over 900,000.  

Benefits

Quality benefits play a vital role in promoting the health and well-being of our staff and their families, and this is why we offer a comprehensive benefit package including medical, dental, vision, and life insurance coverage to eligible employees. We also have generous paid time off and retirement plans for eligible employees.

Applying

Apply by clicking on the blue tab "Apply for This Job" located at the top right corner on the jobs page. When using a Mac to apply, use a browser other than Safari. Communication with applicants is made via email through BambooHR, our Applicant Tracking System. Please add BambooHR to your list of acceptable addresses in your email to ensure you receive emails during the application process.

Remember to attach a cover letter and resume. Both documents are required for candidate consideration. 

If accommodations are needed during the selection process, please let us know.

Deadline to apply: February 20, 2025