Assistant Library Technician II

WHO WE ARE LOOKING FOR

A strong candidate for this position would possess advanced knowledge of and experience working with diverse communities. This would be demonstrated by knowledge of the traditions, values, and customs of the community being served.

A strong candidate would also possess:

•   Strong customer service skills.

•   Strong computer skills.

•   People who would enjoy assisting patrons of all ages and abilities.

•   Clear communication skills.

•   Exceptional attendance, reliability and dependability.

•   Strong attention to detail.

WHAT IT IS LIKE TO WORK ON OUR TEAM

The Juneau Public Libraries are the open door to exploration and lifelong learning, providing free access to shared resources and programs that entertain, enlighten, and educate. The Juneau Public Libraries are dedicated to serving people from all walks of life. We use discretion and tact when interacting with patrons and hold patron confidentiality as one of the most important elements in the public service we provide.

The Assistant Library Technician II position is an important part of the Juneau Public Libraries. This person can expect to work with the public and library staff both in the library facilities and within the Juneau community.

Work at the Juneau Public Libraries offers an opportunity to serve the community in a positive way and a good balance between work and life.

WORKING HOURS AND LOCATION

The Juneau Public Libraries have three locations: the Downtown Juneau Public Library (located atop the Marine Parking Garage on the waterfront), the Mendenhall Valley Public Library (located in Dimond Park), and the Douglas Public Library (located in the Douglas Community Building, a shared facility with the Fire Department).

Library staff offices are located at the Downtown Library. The libraries are open 7 days a week, excluding CBJ holidays.

This position works Monday-Friday with weekly evening and occasional weekend shifts and occasional evening and weekend programs.

This position provides specialized technical library support and covers both circulation and reference responsibilities on the Library’s public service desks. This position frequently uses library databases and electronic catalog, and assists patrons in the use of library services, materials, and facilities. This position works as part of a team of three to collaborate with community groups to develop and implement educational and outreach programs for youth and adults with an emphasis on underserved populations. 

Typical responsibilities include the following:

• Works regular shifts and occasional relief shifts on public service desks.
• Under the direction of the Outreach Librarian, works to implement a wide range of diverse community events with an emphasis on programs  for community members who face barriers to traditional library use.
• Seeks opportunities to collaborate with community organizations and seeks to identify service gaps.
• Helps maintain ongoing programs and services within the library. 
• Works with the Outreach/Adult Programming team to provide programs and services to adults at the Library.
• Works with the Youth Services team to provide programs and services to underserved youth.
• Assists seniors and the general public on utilizing library e-resources and technology.
• Uses a wide variety of standard office machines, electronic devices and audio visual equipment.
• Employs considerable independent judgement to correct inappropriate patron conduct.

Education:        

Graduation from high school or the equivalent.

Experience:       

One (1) year of customer service experience that included the use of computer systems or databases. 

SUBSTITUTION:  

Six (6) months of experience as an Assistant Library Technician I at the CBJ or equivalent elsewhere. 

OR

Post-secondary education in any academic discipline from an accredited college or university may be substituted for the required experience on the basis of 2.67 semester hours (4 quarter hours) for one month of experience.  

NOTE: For some positions, experience working with pre-school age children in a structured environment or with specific populations is highly desired but not required.

License: 

A valid Driver's License at the time of appointment and for continued employment. 

Other:  

Employee must have access to reliable transportation to transport self and library materials to Library branches and locations where community programs are held.

HIRING MANAGER CONTACT INFO

Hiring Manager: Melinda Sandkam

Phone Number: (907) 586-0444

Email: Melinda.Sandkam@juneau.org

Please read the below information carefully to ensure your application submission meets all submittal requirements.

Education 
If you are using education to meet the minimum qualifications, you must document your education in your application, and you may be required to provide transcripts.

Work Experience
If you are using work experience to meet the minimum qualifications, you must document your work experience in the application.  

If your application does not support minimum qualifications, you may not advance to the interview and selection phase of the recruitment.  

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

Application Assistance

For questions regarding application submission or system operation errors, please visit: www.governmentjobs.com/careers/juneau/helpandsupport/applicationguide. If your question is not answered in the FAQ, you may contact the Department of Human Resources & Risk Management at (907) 586-5250 or human.resources@juneau.gov.

For applicant password assistance, please visit:  
https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

EEO Statement

The City & Borough of Juneau complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats, please call (907) 586-5250 or TTY: Alaska Relay 711 or 1-800-770-8973, or correspond with the Department of Human Resources & Risk Management at employment@juneau.gov or 155 Heritage Way, Juneau, AK 99801. The City and Borough of Juneau is an equal opportunity employer.